This page provides all the information you need about our delivery options, returns, and refund policy. Please read carefully to understand how we handle orders, exchanges, and refunds.
Delivery
We offer free delivery across the UK Mainland, ensuring that no matter where you are located, your order will reach you without any additional cost. For customers who prefer more flexibility, we also provide local pickup options, allowing you to choose the most convenient method. Whether you’d like your order delivered directly to your door or collected at a time that fits your schedule, we aim to make the process as smooth and stress-free as possible.
As each piece of our furniture is individually crafted to order, delivery times are typically 4–8 weeks. This timeframe allows us to ensure that your furniture is carefully built, finished, and inspected to the highest standard before it reaches you. We will keep you updated throughout the process and let you know as soon as your order is ready for delivery or collection, so you can plan.
Returns, Refund & Exchanges
Because every item we make is custom-built to order, each piece is crafted specifically for you. For this reason, we are unfortunately unable to accept refunds, returns, or exchanges once an order has been placed. We kindly recommend checking all measurements, finishes, and order details carefully before confirming, so that everything is made to your exact requirements.
Need help?
If you have any questions regarding your order, delivery, or our policies, we are always here to assist. Please contact us at info@rusticrevive.co.uk, and a member of our team will be happy to provide support and guidance.