Frequently Asked Questions
At Rustic Revive, we understand that choosing the perfect piece of furniture is a crucial decision. That’s why we’ve created this FAQ section to address some of the most frequently asked questions about our handcrafted industrial-style furniture, bespoke designs, and ordering process. Whether you’re curious about materials, customisation, delivery, or aftercare, you’ll find the key information here to help guide your choices and give you peace of mind.
General
What makes Rustic Revive furniture unique?
At Rustic Revive, our furniture stands out for its exceptional quality and individuality. Crafted by skilled artisans, each piece is a work of art, offering a unique blend of handcrafted excellence, premium materials, and distinctive designs. Personalise your furniture to match your style, and experience sustainability in every piece. Discover the Rustic Revive difference today.
Are all Rustic Revive products handmade?
Yes, all our furniture and decor are lovingly handcrafted at our workshop, supporting local craftsmanship and communities.
How can i customise my furniture order?
To customise your furniture order, simply visit the product page of the item you’re interested in. You’ll find options to select finishes, dimensions, and other details to match your unique style and preferences. If you need something specific or have questions, please contact us – we’re always happy to help create the perfect piece for you.
Are your dining tables and benches customizable?
Yes, you can select dimensions, wood finishes, and metalwork to match your kitchen or dining room. We also make matching benches and chairs.
What materials are used in crafting your furniture?
We use the finest locally sourced steel and wood materials in crafting our furniture. This commitment to premium materials ensures both durability and sustainability in every piece.
What living room furniture do you offer?
Our range includes coffee tables, Sidetables, log racks and storage units. Each piece may be tailored in size or finish to fit your living space.
Do you make desks for home offices?
Yes. Our office collection features sturdy, handcrafted desks and shelving units perfect for remote work or creative studios. Custom sizes and storage options are available.
Where can I see your furniture in person?
You’re always welcome at our showroom at Unit 4A, Riverside Industrial Estate, Langley Park, Durham DH7 9TT. We’re open Monday to Friday, 9 am–5 pm, and Saturdays, 10 am–2:30 pm.
Will your furniture fit my space? Can I choose finishes or colours?
Most of our pieces are made-to-order. You can choose the size, wood finish, and sometimes even details like handles or frame colour. If you’re not sure, ask for advice through our Contact Us page.
Do you offer discounts or have sales?
Keep an eye on our On Sale section for the latest deals! We also sometimes run exclusive offers for newsletter subscribers and in our showroom.
Ordering & Delivery
How do I place an order on the Rustic Revive website?
Browse our categories or use the “Shop” page to explore products, add your favourites to the cart, and check out securely online. For custom orders, contact us directly.
What are your delivery options and timescales?
The delivery process typically takes around 6-8 weeks. Each piece of furniture is meticulously handmade to order, reflecting our commitment to quality and craftsmanship. We appreciate your patience, and the result is a customised item that exceeds expectations.
Why Shop With Us
100% Handmade
in Britain
Customer Satisfaction
Gauranteed
Built by hand, Built
to last
Bespoke design
Service
What Our Customers Say
Please read our latest Reviews.
Great service and excellent communication from Jonathan. Fantastic product, highly recommended.
Great service and excellent communication from Jonathan. Fantastic product, highly recommended.
This is a great company! They designed, made, and delivered custom made furniture exactly on time to our customers. It made finishing the project so much easier.
They're easy to reach, very professional, and pay close attention to every detail.
Hope to work with you again!
They're easy to reach, very professional, and pay close attention to every detail.
Hope to work with you again!
This is a great company! They designed, made, and delivered custom made furniture exactly on time to our customers. It made finishing the project so much easier.
They're easy to reach, very professional, and pay close attention to every detail.
Hope to work with you again!
They're easy to reach, very professional, and pay close attention to every detail.
Hope to work with you again!
Amazing service - recently purchased a dining table, nest of side tables , a custom side board and a custom made tv stand. Nothing was too much hassle and everyone was very accommodating. Excellent customer service and would recommend to anyone after high quality furniture for their home.
Thank you 🙂
Thank you 🙂
Amazing service - recently purchased a dining table, nest of side tables , a custom side board and a custom made tv stand. Nothing was too much hassle and everyone was very accommodating. Excellent customer service and would recommend to anyone after high quality furniture for their home.
Thank you 🙂
Thank you 🙂
Excellent job done by Jonathan. Thrilled with my furniture. We were kept up to date with delivery and nothing was ever too much trouble the guys worked around our working times. Great customer service and will not hesitate to recommend to friends and family. Thank you for your patience.
Excellent job done by Jonathan. Thrilled with my furniture. We were kept up to date with delivery and nothing was ever too much trouble the guys worked around our working times. Great customer service and will not hesitate to recommend to friends and family. Thank you for your patience.
Absolutely love our table, chairs and made to measure shelves. Even better than we could have imagined. The workmanship is fantastic. We wouldn't hesitate to buy from them again.
Absolutely love our table, chairs and made to measure shelves. Even better than we could have imagined. The workmanship is fantastic. We wouldn't hesitate to buy from them again.
Recently received our dining table and chairs with a custom made corner bench, alongside matching shelves. Perfect for our new house! I can’t recommend this company more, from start to finish they have been very communicative and helpful. We’ll certainly be ordering more tailor made items in future.
Recently received our dining table and chairs with a custom made corner bench, alongside matching shelves. Perfect for our new house! I can’t recommend this company more, from start to finish they have been very communicative and helpful. We’ll certainly be ordering more tailor made items in future.
Excellent service from the helpful and knowledgeable lads at Rustic revive.
Visited their impressive unit just outside of Durham city and ordered a fridge/bar unit made to measure and a table & stool set. Made and delivered on time with great communication throughout, thoroughly recommend, cheers!
Visited their impressive unit just outside of Durham city and ordered a fridge/bar unit made to measure and a table & stool set. Made and delivered on time with great communication throughout, thoroughly recommend, cheers!
Excellent service from the helpful and knowledgeable lads at Rustic revive.
Visited their impressive unit just outside of Durham city and ordered a fridge/bar unit made to measure and a table & stool set. Made and delivered on time with great communication throughout, thoroughly recommend, cheers!
Visited their impressive unit just outside of Durham city and ordered a fridge/bar unit made to measure and a table & stool set. Made and delivered on time with great communication throughout, thoroughly recommend, cheers!
Thank you for delivering our beautiful bespoke table and matching bench. It’s going to be a talking point for many years to come.
Perfect service from ordering right through to delivery
Perfect service from ordering right through to delivery
Thank you for delivering our beautiful bespoke table and matching bench. It’s going to be a talking point for many years to come.
Perfect service from ordering right through to delivery
Perfect service from ordering right through to delivery
We had our fabulous table & bench delivered and it was even better than what we had imagined it to be. The quality of the furniture is amazing. From start to finish from discussing what we were wanting to having it delivered to our home nothing was a problem for the lads and we couldnt recommend them enough. Very professional team!
We had our fabulous table & bench delivered and it was even better than what we had imagined it to be. The quality of the furniture is amazing. From start to finish from discussing what we were wanting to having it delivered to our home nothing was a problem for the lads and we couldnt recommend them enough. Very professional team!
Lovely, friendly service. Had our table made to measure to fit our conservatory space. Excellent quality and it looks fabulous. We are over the moon and just in time for Christmas. Thank you.
Lovely, friendly service. Had our table made to measure to fit our conservatory space. Excellent quality and it looks fabulous. We are over the moon and just in time for Christmas. Thank you.
Really nice company to work with. I had a custom dining table and 6 stools made and delivered. Really nice quality and good value too. Many thanks. Will defo come back for more
Really nice company to work with. I had a custom dining table and 6 stools made and delivered. Really nice quality and good value too. Many thanks. Will defo come back for more
I had been following this company on Instagram/FB for a while and decided to buy 3 pieces of bespoke furniture. As we only had limited spaces to work to, we just gave the sizes told them what we wanted and they delivered exactly that. The quality of the product and service was second to none and the delivery seamless. I am delighted with the outcome and would highly recommend them to anyone.
I had been following this company on Instagram/FB for a while and decided to buy 3 pieces of bespoke furniture. As we only had limited spaces to work to, we just gave the sizes told them what we wanted and they delivered exactly that. The quality of the product and service was second to none and the delivery seamless. I am delighted with the outcome and would highly recommend them to anyone.
We bought a six seater dining table and absolutely love it. The quality is great and the wood is so smooth. We could pick out of a variety of frame colours but wanted to match it with the chairs. Delivery was seamless and in the timeframe that was originally stated. Would highly recommend. Thank you!
We bought a six seater dining table and absolutely love it. The quality is great and the wood is so smooth. We could pick out of a variety of frame colours but wanted to match it with the chairs. Delivery was seamless and in the timeframe that was originally stated. Would highly recommend. Thank you!
Had a bar delivered today, top service and communications for start to finish.
Had a bar delivered today, top service and communications for start to finish.
Just took delivery of our dining room table chairs & bench from ordering through to delivery fantastic service updates throughout the fabrication and delivered on time as promised would highly recommend
Just took delivery of our dining room table chairs & bench from ordering through to delivery fantastic service updates throughout the fabrication and delivered on time as promised would highly recommend
We have just taken delivery of our new table (with bench and two chairs). The quality of the table is superb. The finish on the table top is so tactile and smooth - it truly is a remarkable and beautiful piece of furniture. Delivery was as per the lead in time on the website and evening delivery to our first floor flat was not a problem. Really unique piece of furniture and I am sure we will be back for other pieces in the future.
We have just taken delivery of our new table (with bench and two chairs). The quality of the table is superb. The finish on the table top is so tactile and smooth - it truly is a remarkable and beautiful piece of furniture. Delivery was as per the lead in time on the website and evening delivery to our first floor flat was not a problem. Really unique piece of furniture and I am sure we will be back for other pieces in the future.
Had our beautiful table delivered tonight, it’s perfect in every way. The lads are super friendly, and helpful and have done a cracking job. Will absolutely use them again and highly recommend. Quality is second to none!
Had our beautiful table delivered tonight, it’s perfect in every way. The lads are super friendly, and helpful and have done a cracking job. Will absolutely use them again and highly recommend. Quality is second to none!
I can’t thank Ben & Jonathan enough for all the work they put into creating such a unique and special place for us , from the design to fabrication then installation , they are very talented guys and I would highly recommend them if you are looking for a metal work project,
I can’t thank Ben & Jonathan enough for all the work they put into creating such a unique and special place for us , from the design to fabrication then installation , they are very talented guys and I would highly recommend them if you are looking for a metal work project,
I strongly recommend Rustic Revive.
We ordered a table, four chairs and a four seater bench and it was delivered on time and looks great.
No problems at all, couldn't have gone smoother and the workmanship is tremendous.
Thank you!
We ordered a table, four chairs and a four seater bench and it was delivered on time and looks great.
No problems at all, couldn't have gone smoother and the workmanship is tremendous.
Thank you!
I strongly recommend Rustic Revive.
We ordered a table, four chairs and a four seater bench and it was delivered on time and looks great.
No problems at all, couldn't have gone smoother and the workmanship is tremendous.
Thank you!
We ordered a table, four chairs and a four seater bench and it was delivered on time and looks great.
No problems at all, couldn't have gone smoother and the workmanship is tremendous.
Thank you!
Highly recommend Rustic Revive the experience and the customer service could not have been better.
We had ordered a table and bench to come before Christmas and here it is. The communication and customer service has been excellent throughout.
The lads have been fantastic and the quality of their work is top notch. Our new table and bench are beautiful, we couldn’t be happier. Thanks so much!
We had ordered a table and bench to come before Christmas and here it is. The communication and customer service has been excellent throughout.
The lads have been fantastic and the quality of their work is top notch. Our new table and bench are beautiful, we couldn’t be happier. Thanks so much!
Highly recommend Rustic Revive the experience and the customer service could not have been better.
We had ordered a table and bench to come before Christmas and here it is. The communication and customer service has been excellent throughout.
The lads have been fantastic and the quality of their work is top notch. Our new table and bench are beautiful, we couldn’t be happier. Thanks so much!
We had ordered a table and bench to come before Christmas and here it is. The communication and customer service has been excellent throughout.
The lads have been fantastic and the quality of their work is top notch. Our new table and bench are beautiful, we couldn’t be happier. Thanks so much!
RR have just delivered our table; it's absolutely fantastic, as has been the process throughout, from the initial consultation to the finished product. Can wholeheartedly recommend these guys - it's clearly a labour of love for them.
RR have just delivered our table; it's absolutely fantastic, as has been the process throughout, from the initial consultation to the finished product. Can wholeheartedly recommend these guys - it's clearly a labour of love for them.
